FAQ

About Kinetic Store

1. Who is Kinetic Store?

Kinetic Store is a leading online retailer specializing in archery equipment, including bows, arrows, crossbows, and accessories. We cater to archers of all levels, from beginners to professionals.

2. What products does Kinetic Store offer?

We offer a wide range of archery products, including All Other Compounds, Aluminium, Archery Sets & Kits, Arm Guards & Chest Guards, Arrow Making, Arrows, Back Quivers, Bear Compounds, Bow Quivers, Bows, Bowtech Compounds, Broadheads, Carbon, Chest Guards, Complete Recurve Bows Deals, Compound Bows, Crossbow Accessories, Crossbow Bolts, Crossbow Cases, Crossbow Sights & Scopes, and more.

Product Questions

1. How do I choose the right bow for me?

Choosing the right bow depends on your skill level, intended use (hunting, target shooting, etc.), and personal preferences. We recommend consulting our product descriptions or contacting our customer service for personalized advice.

2. Are your products suitable for beginners?

Yes, we offer a variety of products designed specifically for beginners, including complete archery sets and beginner-friendly bows.

Shipping & Delivery

1. What shipping options are available?

We offer two main shipping options: Standard Shipping via DHL or FedEx ($12.95, 10-15 business days) and Free Shipping via EMS for orders over $50 (15-25 business days).

2. How long does it take to process my order?

Orders are typically processed within 1-2 business days. Once processed, you will receive a tracking number to monitor your shipment.

3. Do you ship internationally?

Yes, we ship worldwide, with some exclusions for remote areas in Asia. Please contact us at [email protected] for specific inquiries about your location.

Returns & Refunds

1. What is your return policy?

You may return items within 15 days of receipt, provided they are in their original condition and packaging. For more details, visit our Returns & Refunds page.

2. How do I initiate a return?

To initiate a return, please contact our customer service team at [email protected] with your order details. We will guide you through the process.

Payment & Account

1. What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal.

2. How do I update my account information?

You can update your account information by logging into your account on our website and navigating to the “Account Settings” section.

Contact Us

1. How can I contact Kinetic Store?

You can reach us via email at [email protected] or visit our store at 4429 Turnpike Drive, Clanton, US 35045.

2. What are your customer service hours?

Our customer service team is available Monday through Friday, 9 AM to 5 PM (CST).