At Kinetic Store, we understand that timely delivery is crucial for our customers. Whether you’re gearing up for a competition or simply eager to start practicing, we ensure that your archery equipment reaches you as quickly and efficiently as possible.
Shipping Options
We offer two main shipping options to cater to your needs:
- Standard Shipping: For those who need their items quickly, we use DHL or FedEx. This option costs $12.95 and ensures delivery within 10-15 business days after your order is processed.
- Free Shipping: For orders over $50, we offer free shipping via EMS. This option typically takes 15-25 business days for delivery.
Order Processing
Once you place your order, our team works diligently to process it within 1-2 business days. This ensures that your items are packed and ready for shipment as soon as possible.
International Shipping
We are proud to serve archers worldwide. However, please note that there are some exclusions for certain remote areas, particularly in Asia. If you have any questions about shipping to your location, feel free to reach out to our customer service team at [email protected].
Tracking Your Order
Once your order is shipped, you will receive a tracking number via email. This allows you to monitor the progress of your delivery and estimate when your package will arrive.
Returns and Refunds
We want you to be completely satisfied with your purchase. If for any reason you need to return an item, you have 15 days from the date of receipt to do so. Please ensure that the item is in its original condition and packaging. For more details on our return policy, visit our Returns & Refunds page.
Contact Us
If you have any questions about your order or need assistance with shipping, our customer service team is here to help. You can reach us at [email protected] or visit our store at 4429 Turnpike Drive, Clanton, US 35045.
Thank you for choosing Kinetic Store for all your archery needs. We look forward to serving you and helping you achieve your archery goals!